Support

Help & support

Answers to common questions, plus a direct line for team and Studio workspace access.

Getting started

Open the workspace, describe your idea, pick a diagram type and generate. No sign-up is needed to make your first maps.

Every map exports as PNG and SVG, plus an outline (.md) and the raw structure (.json). Studio adds the branch-reveal reel.

Regenerate with a different diagram type, depth or tone, or edit your description. Generating again is the fastest fix.

Manage or cancel your plan from the Stripe customer portal. Cancelling keeps access until the period ends.

Your inputs and generated maps are yours. We do not train models on your content. See the Privacy Policy for retention and deletion.

Branchboard works on mobile (single column) and desktop (multi-column). Contact us if you hit an accessibility barrier.

Rolling out Branchboard across a class, team or studio? Tell us a little about your use and we will help you get set up with the right plan.

Prefer email? Write to support@paralleltree.shop or see the plans.